Trainers and Trainings


1. Zipporah N.Njoroge

CCP Zipporah Gikonyo is the Principal of the firm and is a practicing member of the Institute of Credit Management Kenya and holds a Bachelor’s Degree in Education (Arts) in Accounting, Commerce and Economics and Certified Credit Professional (CCP (K))

She has over 18 years’ experience purely in Credit profession, having worked for Credit Reference Bureau Africa, Credit Manager for Unga Group Holdings Ltd, Sameer Africa Ltd and National Oil Corporation before venturing into training and consultancy. She has conducted numerous open and in-house training seminars on behalf of Credit and Debt Management Services Ltd, Marcus Evans and Credit and Debt Masters Ltd (TZ) both locally and internationally.

She's the author of the book Getting Paid On Time.

2. DR. Anne Ndirangu Ph.D.

Dr. Anne has over 23 years’ experience gained in Education and Financial sector both in the private and public sector. Dr. Anne has an earned PhD in Entrepreneurship Jomo Kenyatta University of Agriculture and Technology, MSc in Entrepreneurship Jomo Kenyatta University of Agriculture and Technology, Higher Diploma in Human Resource Management Institute of Human Resource Management, Post graduate Diploma in Education University of Nairobi and a Bachelor of Arts in Sociology Kenyatta University.

She is an accredited trainer of distance e-learning in Microfinance by Tokyo Learning & Development Center and World Bank. Dr. Anne is a licensed human resource management practitioner and a full member of the Institute of Human Resource Management.

She is also a learning and development manager at ECLOF-Kenya, a visiting faculty member at Jomo Kenyatta University of Agriculture and Technology and an aiding trainer of Strathmore University where she trains in professional training courses.

3. Daniel Kithinji

CCP Daniel has over 10 years’ experience highly motivated and innovative credit professional, a trainer and practitioner with senior management.

He holds a Masters degree in Business Management (MBM), certified Investment and financial Analyst CPA and CCP.He is quite versatile with the consumer, export and trade credit Markets dynamics and operations. Draw a lot of experience from my past assignments, knowledge sharing and interaction with effective corporate leaders in financial services sector.

He is a consultant for CDMS Ltd, Moi University, Capabuil Ltd and many others.


John has over 20 years work experience in Finance and Credit management. last element being a Head of Finance.

He is a NITA Registered credit management trainer, a lecturer of credit management professional courses and a former Chair of Institute of Credit Management Kenya.


Areas of Training in Credit management.

  • Introduction to credit management
  • Credit risk evaluation and appraisal
  • Credit documentations
  • Effective Collection methods and procedures
  • Handling difficult & elusive debtors
  • The role of CRB in credit and collection
  • Credit policies and procedures
  • Negotiation skills
  • Emotional intelligence
  • Business communication and interpersonal skills
  • Conflict management between sales and finance
  • Alternative debt collection methods
  • Legal perspective
  • Personal financial management
  • Work like balance
  • Etc.

Areas of Training in financial management.

  • Introduction to finance
  • Understanding financial statement
  • Financial statement analysis
  • Introduction to financial management decisions
  • Costing and Budget management
  • Internal controls
  • Personal financial management

Areas of training in customer Service.

  • Introduction to effective customer service
  • Understanding customer needs and expectations
  • Business etiquette: customer relation and business skills
  • Image and style: Creating a look to suit the company image
  • Personal growth & Development
  • Understanding customer needs and expectations
  • Effective communication for healthy customer relations
  • Image and style: Creating a look to suit the company image
  • Personal financial management and investment

Areas of training in Advanced Excel.

  • Cell referencing
  • Data Analysis-sorting, filter
  • Pivot table
  • Charts
  • Relevant formulas
  • Formula auditing
  • Lookup function
  • Common Errors in excel
  • What if analysis
  • Table formatting
  • Data validation
  • Worksheet Security and protection

IFRS 9 for Banks and other financial Institution.

  • Introduction to IFRS 9
  • Application of IFRS
  • Classification and Measurement of Financial Assets and Financial Liabilities
  • Impairment of Financial Assets
  • Hedge Accounting