Money comes in from paid sales and goes out in expenses to achieve those sales, mainly to creditors for supplies and in salaries and operating costs. If more cash goes out than comes in, and if the time lapse between in and out needs financing, then the business falls back on its resources or its borrowings to fund that gap. Effective credit control in an organization ensures collection from debtors is received on time to ensure there is a balance between cash in and out to keep the business in operation. Two major users of expensive bank overdraft borrowings are unsold stocks and uncollected debtors.
During this training the participants will gain practical skills and knowledge of the credit cycle to ensure cash collection from debtors is prioritized.

Course Content

• Fundamentals of Credit control
• Collection policy, procedures, services and Measurement
• Computerized collections and management system
• Collection methods and Techniques
• Effective communication skills
• Risks Associated with Debt Collection
• Collections- Regulation and Industry Framework
• Emotional intelligence in debt management

Target Audience

• credit controllers
• credit officers
• loan officers
• debt collection officers
• sales & marketing executives
• Credit Analysts
• receivable accountants
• Business owners