This intense two days training will enable participants to review, refine and hone their credit and collection performance and practices, provide them with new models, theories and the opportunities to develop new skills and techniques that will enable them to achieve increased revenue, and more meaningful relationships with their customers with a less risk of a Bad Debt Portfolio. It will further create a collection mindset within the credit team, and teach them on how to best integrate with customers during collections and together achieve Collections Targets with a minimum Bad Debt Portfolio.

Course Content

• Risk-and-Reward Relationship in Debt Collection
• Customer Service and Collection Quality
• Seven Reasons Debt collectors must Cooperate with Customers
• The Repayment Arrangement
• How to collect your money & Keep your customer
• Portfolio Management
• Communication skills/Time Management/stress management

Target Audience

• credit controllers
• credit officers
• loan officers
• debt collection officers
• sales
• receivable accountants
• Business owners