The three days program has been designed to equip the delegates with practical skills and knowledge for effective collection management.  It is designed as a boot camp for all credit professionals it will focus on practical and emerging trends in the market affecting credit business. Credit professionals from all industries will team together to discuss best ways to co-operate for the purpose of benchmarking and for referencing purpose.
The benefits of credit information sharing will be emphasized and practical benefits will be elaborated during the training.

Training Content

• The role of Receivables in the Business Process
• successful collection planning
• Negotiation and Conflict Resolution During collection
• Innovative Collection Timing Strategies
• Developing a Profile of your Clients over the Telephone
• Collection (Early Stage Delinquency)
• Debt Collection in Difficult Situations –Case Studies
• Risks Associated with Debt Collection

Target Audience

• credit controllers
• credit officers
• loan officers
• debt collection officers
• sales
• receivable accountants
• Business owners